Director, Relationship Management EU (m/f/d)

von: MSD International Business GmbH | Ort: Luzern
N: MSDInternationalBusinessGmbH

Responsibilities include, but are not limited to the following:

Regional Supplier Management:

  • Provide Regional Operational Support to internal stakeholders and suppliers

  • Act as regional interface and point of contact to manage and drive regional issue resolution

  • Maintain appropriate communication channels & decision-making processes between Central Lab Operations, and Regional & Country Clinical Trial Operations, including engagement with RMs, Business, Operational, and Scientific leads

  • Support transparency and effective delivery of supplies/sample/tissue movement within the region with focus on high priority programs

  • Pro-actively identify trends and issues that may interfere with the efficient delivery and clinical trial execution including supplies, sample logistics, and tissue returns across the regions

  • Regularly engage with GCTO internal /external stakeholders, propose opportunities for operational improvements and solution and/or drive resolution of issues with GCTO, HQ OPs functional leadership and other functions as needed

  • Support supplier operations and development of HQ Ops or supplier regional strategies by working cross-functionally to support the dynamics of the GCTO footprint, and continuously improve compliance, capabilities, and efficiencies in the delivery of clinical trial

  • Support and educate regional functions in specific country requirements impacting lab and/or clinical trial operations including regulatory, quality, and trade compliance. Communicate unique local and country specific characteristics, opportunities, and challenges

  • Engage with RMs to ensure regional risks and opportunities, that impact lab operations, are identified, actioned, and aligned with the suppliers

  • Support the adoption and maintenance of global trade compliance across the clinical suppliers and supply chain for the regions, engaging with Global Trade Compliance, GCTO and RMs where required

  • Build upon knowledge of regulatory requirements for each country in the region and incorporate the knowledge into supply strategies, timelines & business rules

  • Act as regional point of contact in support of any GCTO Business Continuity Plan communications for each respective region

Process & People Management:

  • Anticipate internal/external business challenges and support enablement of process improvements to address those challenges

  • Mentor junior and new team members

  • Build and develop strong partnerships, engagements with internal/external partners to allow for transparency and strong collaborative relationships

Qualifications, Skills, & Experience

Required Experience and Skills:

  • 10+ years of clinical trial experience or relevant industry experience

  • Knowledge/or acumen to understand Trade Compliance expectations and navigate and balance internal and external expectations

  • Demonstrate ability to understand and navigate international and/or regional expectations and ability to operate in culturally diverse situations

  • Must demonstrate excellent collaboration and highly effective communication skills to clearly articulate needs, effectively negotiate, and facilitate issue resolution across organizational levels

  • Demonstrated leadership/management skills including excellent ability to lead and influence internal and external stakeholders

  • Ability to work independently or as a team contributor and make rapid and disciplined decisions

  • Demonstrate interdisciplinary project management skills

Preferred Experience and Skills:

  • Laboratory experience or vendor management experience supporting laboratory services

  • Strong Microsoft Office skills

  • Multi-lingual

  • Strong partner and/or supplier management experience.


Our company has had a presence in Switzerland since 1963. With a regional office and manufacturing/packaging facility, Lucerne is considered the center of operations. Approximately 1,000 people work collaboratively at the four Lucerne locations (Tribschenstrasse, Citybay, Schachen and Kriens). A fifth location has been recently established in Zurich, aimed at accelerating the development and commercialization of many of our company’s medicines and vaccines, which supports our mission to save and improve lives around the world. The new location has a target date of 2021 for operational readiness. We are proud to be certified as a “Top Employer Switzerland” and “Top Employer Europe” showing the company’s commitment to our employees and the community around us.

Who we are …

We are known as Merck & Co., Inc., Rahway, in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

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